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Top Conferences

How the World’s Best Organizations Consistently Outperform their Competition

In this webinar, you will learn the six strategy execution best practices that these world class organizations share and which underpin their spectacular results, the different stages of strategy execution maturity and what it takes to move from one level to the next, and the practical steps that can be taken to start building an integrated strategy execution system.
» Full Webinar

CRM for Customer Care Centers: Laying a Foundation for Customer Service Success

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is the key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.
» Full Webinar

Coaching for Success: Using Accountability to Improve Team Results

Delivering strong business results is essential – to your operation and your job. High performing teams consistently demonstrate solid leadership and personal accountability. But not everyone is trained in how to do this.
» Full Webinar

Data Analysis: Three Process Improvement Projects From One of Australia’s Leading Miners

The challenging conditions facing the mining industry make it critical that your process improvement projects maximise time, money and resource savings. Join us for a free one-hour webinar and learn how one of the world’s top 10 gold mining companies and Australia’s largest gold producer saved millions by using statistical Software in three process improvement projects.
» Full Webinar

Panel Session - Driving Customer Loyalty & Business Growth

Listen to this keynote panel discussion with DHL Express UK, First Direct and Aurora Fashions which covers key themes aimed at driving customer loyalty to deliver bottom line commercial results, and what you need to do to achieve it.
» Full Video

Royal Mail Interview: Making 3rd and 4th Generation Investments in Enterprise Mobility

Richard Law, IT Director, Mail Operations, Royal Mail joined the Enterprise Mobility Exchange to share exclusive insight into Royal Mail's mobility initiatives, and to give his views on the rapidly evolving enterprise mobility market - including the consumerisation of IT, mobile strategy, BYOD and mitigating mobile security risk.
» Full Video

The State of Outsourcing in Australia

Peter Monk, Partner and BPO Solution Provider of IBM Global Process Services Australia, discusses how Australian companies are leveraging the benefits of next generation BPO.
» Full Video

How Do You Position Yourself for Growth in Asia?

The Crown Group's Kuala Lumpur SSC is instrumental in supporting the Group’s objective to grow – organically, as well as through acquisition. SSON speaks to Ken Madrid, Group CFO & CEO Asia-Pacific.
» Full Video

4 Reasons Why Robotic Process Automation Will Transform Shared Services

Robotic Process Automation (RPA) expert, Guy Kirkwood of Sutherland Global Services, shares how RPA would revolutionise the global outsourcing, BPO and shared services markets. Are you already trialing robotics in your shared service or GBS operation? If so, comment below and let us know how it's going.
» Listen to Podcast

Facebook: Using Shared Services to Support the "Peeps"

HR Today speaks with Vijay Rao, Head of "Peeps" for Facebook, AKA HR People Services. Rao discusses the evolution of their center of excellence and its processes with a globally growing team and how to leverage technology to support HR Shared Services.
» Listen to Podcast

Taking the Next Step in EU Cosmetic Compliance

With so many new requirements being implemented simultaneously, will you be compliant with the new Cosmetic Products Regulation? Colin Sanders, consultant to the cosmetics industry, shares insights on cosmetics compliance in light of the latest iteration of the EU cosmetic regulations which came into force in July 2013.
» Listen to Podcast

Gordon Hunt: What is IOA... And What is it Not?

Commander in the US Naval Reserves and Chief Applications Engineer, Gordon Hunt, has technical expertise that spans embedded systems, distributed real-time systems, robotics, and controls. He talks to Defence IQ to about what is driving the change towards interoperable open architecture and how we should make sense of these developments.
» Listen to Podcast

Notable Speakers

  • Mr. Dingani Banda
    Commissioner – Customs Services
    Zambia Revenue

  • Hon Onkokame Kitso Mokaila (MP)
    Minister of Minerals
    Energy Water Resources, Botswana

  • Steve Towers
    Lead Coach and Co-Founder
    BP Group, UK

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Paul Bloxham
    Chief Economist
    HSBC Australia

  • Ben Somerville
    Spatial Systems Manager, Spatial Engineering Services
    Thiess Pty Ltd

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Inna Ben-anat
    Director, Head of Qbd and Product Robustness

  • Dr. Oliver Franz
    RWE AG

  • Arno von Querfurth
    Manager Advanced Diagnosis & Remote Solutions - Daimler Trucks Advanced Engineering
    Daimler AG, Germany

  • Bongani Biyela
    RBT Resources (Pty) Ltd

  • Ms Beatrice Memo
    Commissioner Customs Services
    Kenya Revenue Authority

  • S K Agrawal
    Deputy General Manager – SCADA & Telecommunications

  • Mr. Steven Thompson
    SVP and CEO
    Johns Hopkins Medicine International, USA

  • Mike Burnheim
    Assistant Director-General, Shared Services
    Department of Science, Information Technology, Innovation & the Arts

  • Dino Sarac
    Chief Engineer, Geotechnical & Hydraulics Engineering Services
    Bechtel Corporation

  • Don Linsenmann
    VP Business Process Excellence and Corporate Six Sigma Champion

  • Leslie Behnke
    VP Process Improvement and Service Quality
    TD Canada Trust

  • Shira A. Scheindlin
    United States District Judge
    United States District Court

  • Dr. Pierre Metz
    Organisational Safety Manager
    Brose Fahrzeugteile GmbH & Co. KG, Germany

  • Sanjay Banga
    Head-PSC, Automation and Contracts
    TATA Power Delhi Distribution Limited

  • Manoharan V.G.
    Chief Engineer-Production & Communication
    Tamil Nadu Transmission Corporation

  • Ahmed Bin Saleh Al Jahdhami
    Chief Executive Officer
    Oman Power and Water Procurement Company (OPWP)

  • H.E. Salim Al Aufi
    Chief Executive Officer
    Public Authority of Civil Aviation

  • John Boyd
    Director, Defense Biometrics and Forensics
    Office of the Secretary of Defense

  • Sheila Cahnman
    Vice President, Healthcare Market Sector Leader

  • Tânia Nossa
    Diretora do Shared Services Center

  • Herberto Yamamuro
    Chief Executive Officer

Past Partners

  • Atento Boeing Capgemini
  • FGV Force Protection General Dynamics Genpact
  • IBM KPMG L3 Communications Lockheed Martin
  • Northrop Grumman Raytheon Schlumberger Siemans
  • Skydex Totvs